LaserJet pro M102w problem

[Itglownet]

Dear sir

I have connected Android with direct WiFi with printer it many of time print and many of time do not show printer by saying printer is not available please help me

[senan6806]

@Itglownet

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.

I got to know from your post that you are not able to print from your Android device. Not to worry, I'll be glad to help you out. However, for an accurate solution, I would need more details:

Do you have HP Print service Plugin or HP Smart App installed on your Android device?

Which Android device are you using?

Have you tried printing from any other device?

Let me know!

[Itglownet]

I have installed Hp print service, Hp smart and connected with printer through WiFi.

Last day I bought a app share mobile printer app that is working with printer if I have connected mobile with printer through OTG cable

I have Android 7+
Oukitel K6
I also printed through laptop and from. My Samsung J5 os Android lolipop

[senan6806]

@Itglownet

Thanks! Most of the Android printing issues can be resolved by clearing the Android OS Print Spooler cache and performing a network power reset. Here is how to do it:

1.) On your Android device, tap the Settings icon , and the select Apps or Applications.

2.) Select Show System Apps.

3.) Scroll down the list, and then select Print Spooler.

4.) Depending on your Android device, tap Storage, and then select Print Spooler.

5.) Select Clear Cache and Clear Data.

6.) Turn off your Phone, Printer and Router.

7.) Unplug the power from the back of router, wait for 10 -15 seconds.

8.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

9.) Turn on Printer and Phone, make sure that they are both connected to your home wireless network, try to print.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Itglownet]

I am connecting with printer without router.

[Itglownet]

I have seen a application play store printer share that have also a USB mode if I connect a USB mode and connect my Android through OTG cable it work good that application is paid I purchased but that app not adjust the paper size as in the tray

Kindly give a feed to update the app.

[Itglownet]

[DavidSMP]

(@Itglownet,

I read your response. Thanks for the quick update. Your excellent troubleshooting skills and immense patience are greatly appreciated. As @senan6806 is out for the day, I am replying to you.

For now, Please try these steps:

• perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-laserjet-pro-m102-printer-series/9365392/model/9365394/docum... (HP Printers - Using the HP Smart App (Android, Apple iOS)
• Check the section related to Android. This document shows you how to install and print using HP SmartApp along with relevant FAQs.

if the issue persists, then perform all the relevant steps from this link: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/530... (HP Printers - HP Smart App Printer Setup Fails (Android)

This should take care of it for you.

• If the issue persists then try the steps from this link: https://support.hp.com/us-en/product/hp-laserjet-pro-m102-printer-series/9365392/model/9365394/docum... (HP Printers - Printing With a USB OTG Cable (Android)

This should fix the issue. If it still continues, then perform relevant steps from this link: https://support.hp.com/us-en/product/hp-laserjet-pro-m102-printer-series/9365392/model/9365394/docum... (HP Printers - Printing from Android Smartphones or Tablets)

This should do the trick.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[Itglownet · Accepted solution]

I come to know today what was problem

If the internet is on and you are connected to printer through direct wifi it will not show the printer available if you do not off your data.

I did well experiment last day by doing all the experience.

 See this video

https://youtu.be/kCq6AvqBPG4

[senan6806]

@Itglownet

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!