LaserJet won't print

[Meli3S]

Laser Printer prints test but nothing else.  I have up-to-date SW.  Says "printer is in use" but nothing is printing!  

Computer is a MacBook Pro laptop.  Any thoughts?  Thanks!

[senan6806]

@Meli3S

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you are not able to print from Mac and and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Are you able to copy documents?

How is the printer connected, USB or Wireless?

Let me know!

[Meli3S]

Are you able to copy documents?  yes

How is the printer connected, USB or Wireless?  wireless

Thanks for your help.

[Meli3S]

More information - it can print a test print from the printer but not when sent from the laptop.  Although my laptop sees the printer, and a document then sits in the print queue, and gets the message "printer is in use", perhaps it's a communication issue?  Baffled. 

[senan6806 · Accepted solution]

@Meli3S

Most of the wireless communication issues can be resolved by performing a simple network power reset, let's try these steps:

1.) Turn off your Mac, Printer and Router.

2.) Unplug the power from the back of router, wait for 10 -15 seconds.

3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and Mac, try to print.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Meli3S]

Senan6806, 

Many thanks!  I'd forgotten that basic approach.  Solves many problems.  It would be helpful to put your steps on the FAQ page. 

thanks. 

[senan6806]

@Meli3S

You are welcome 🙂

Glad to hear that the issue is resolved. I've forwarded your suggestion to the appropriate team within HP, I'm sure they will do the necessary modifications on FAQ's. If you need any help, feel free to reach out to us.

Have a great day!