Laserjet 1536dnf stops working

[GregW]

I have a problem with an older Laserjet 1536dnf printer that has me stumped.

Printer just stops working.  Recycle power and the printer works fine for about a day or two, but then it just seems to stop functioning.  At first I thought it was network connection, but that does not appear to be the problem. 

When it stops working, all the buttons on the control panel do not seem to work.  Hitting any button, nothing happens.  Recycle the power and all is back to normal for a day or two.

Any ideas.  I know the printer is older, but other than this problem, prints great.

Thanks.

Greg ...

[sandytechy20]

@GregW

Welcome to the HP Forums. I would be happy to help you with your HP Laserjet 1536dnf Printer. I understand that the printer control panel does not work  and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[GregW]

Thanks for the information on doing both a hard reset and a NVRAM reset.

I had already done the NVRAM reset before posting my original question, but I followed your instructions and first did the hard reset. 

During the first attempt at the hard reset, the printer stopped with both the ready light and attention light on.  The screen display just said Hewlett Packard and about 5 right arrow (angle brackets|).  I then recycled the power and tried again and this time it got as far as displaying a "Restarting ..." message and again hung there.  Finally on the third attempt, it completed the reset.

I then did the NVRAM reset with no problems.

After the NVRAM reset when the printer came ready again, it worked for about an hour before it hung again.  After hanging, the printer display shows nothing untoward, but none of the buttons will work.  Press the Setup button and nothing, not even a beep when pressed.  Recycyled the printer and again it worked for about an hour or so before hanging.

Any other suggestions?

Thanks.

[sandytechy20 · Accepted solution]

@GregW

Thanks for the reply.

I appreciate your time and effort.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.