Laserjet CP1525nw Reinstall issue

[WildeWan]

Windows 10 install did a number on this old printer (6 years old). Had to uninstall and reinstall it several times over the last few months since Windows 10 and this week on the reinstall (with the orig disc that came with the printer AND later tried online download), the installer will hang at 99% for at least 10 minutes before failing and giving an error that says it took too long to execute install and I would need to shut down my computer and reinstall. However, when I use the online driver/software install, it will give the exact same message THEN it will have installed an HP general printer of no name on my system that I can use with this printer EXCEPT it will only print in grayscale/black with no choices to change to color at all. 

I am attempting to install on an HP Envy desktop. Using the USB cable (not wireless install) and these errors only occurred since the Windows 10 install.

Thank you in advance!

[iam_troy]

Windows 10 comes with a driver preinstalled that should get installed when you connect the printer. The installation disc or the download from HP.com should not be needed. Can you give some additional information following the steps below?

Right-Click on the Start Menu and select Control Panel.

Select View Devices and Printers.

Right-Click on your printer and select Printer Properties.

What is the Model Name listed on the General tab?

[WildeWan]

It lists the model number as unavailable but the model number on the machine itself is: B01SB-0603-04

This printer has always had minor quirks where it would suddenly claim it needed to be connected a network in order to print and this would occur oftentimes in the middle of a print job when the USB cord was attached to the computer, and has always required uninstalls and reinstalls to fix minor glitches ever since we purchased it, but never as often as this since the Windows 10.  It has only worked on the "wireless" function for approximately the first month after purchase and it has never worked since. It also has NEVER accepted print jobs from wireless laptops in other rooms in our home or even from the same room.  It is finicky.

I am assuming it may just be "tired" at this point.  It has been an awesome little workhorse for our small business out of our house. 

Also, to clarify, the reason I had to uninstall it completely this last time was not for Windows 10, but that it was printing photos out for a project, some antique photos that were the brown color, some black and white, some old color photos as in 1960's and 1970's polaroids.  The printer began printing some broad,darker lines in the middle of the print job across each photo page, in the exact same spot on each page. I had gone to the HP Support site and after following the suggestions there and their not working, I went to my HP Scan Dr.. HPSD told me that what was  needed was an updated driver. So I attempted to download that driver and it failed (slow internet connection) and that is where it all went south.  The next attempt at downloading same suggested driver/software somehow locked up the printer altogether and it would not print nor would it show in my printers as a printer. After numerous attempts to cycle the printer off and on, unplug power, USB cord, etc. I finally elected to delete the printer and start with a fresh download from the CD and it has never reloaded again. 

[iam_troy]

Can you follow the following video to remove the drivers and software from your system?

http://www8.hp.com/h20621/video-gallery/us/en/customer-care/1972074072001/uninstalling-hp-printer-dr...

We can try to get back to a "good" state and then see if the in-OS driver can get loaded.

[WildeWan]

Done!  Now what would you have me to do? 

I wasn't supposed to attempt to reinstall yet, was I?

[iam_troy]

Go to the Start Menu Windows button and right-click it.

Select Device Manager.

Check under Print Queues and the Printers entries and right-click->uninstall any entries for your printer.

[WildeWan]

I did that from the video and the only printer showing is my HP 8200 inkjet now.

[WildeWan]

I did that from the video and the only printer showing now in Print Queues and Printers is my HP 8200 inkjet now.

[iam_troy]

Can you do the following?

Open Windows Explorer and browse to the c:\Windows\Inf folder.
Look for the file setupapi.dev.log and rename it to setupapi.dev.log.old. (This log will be regenerated when we connect the printer again.)

Open setupapi.dev.log.old in notepad or another text editor.

Search for CP1525 and find the last entries and copy/paste them here. There should be a reference to a *.inf file in a section started with somethnig like the following

>>> [Device Install (Hardware initiated) 

[WildeWan]

iam_troy,

Thanks for doing this!  I am sorry about the trouble of reading all of this:

>>> [Device Install (Hardware initiated) - USBPRINT\Hewlett-PackardHP_LaserJet_CP1525nw\8&1c7139f&0&USB001]
>>> Section start 2016/05/18 10:20:19.439
dvi: {Build Driver List} 10:20:19.452
dvi: Searching for hardware ID(s):
dvi: usbprint\hewlett-packardhp_la2780
dvi: hewlett-packardhp_la2780
dvi: Created Driver Node:
dvi: HardwareID - Hewlett-PackardHP_La2780
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\prnhpcl3.inf_amd64_ff0976cb1c486a40\prnhpcl3.inf
dvi: DevDesc - HP LaserJet Pro CP1525 PCL6 Class Driver
dvi: Section - HP_XPS_PCL6_Color_A
dvi: Rank - 0x00ff0001
dvi: Signer Score - INBOX
dvi: DrvDate - 04/21/2009
dvi: Version - 10.0.10586.0
dvi: Created Driver Node:
dvi: HardwareID - USBPRINT\Hewlett-PackardHP_La2780
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf
dvi: DevDesc - HP LaserJet Professional CP1520 Series PCL 6
dvi: Section - hpc15206.gpd.NTAMD64
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/25/2010
dvi: Version - 61.103.9.7071
dvi: Created Driver Node:
dvi: HardwareID - USBPRINT\Hewlett-PackardHP_La2780
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpcu185u.inf_amd64_9f02688f29284ee7\hpcu185u.inf
dvi: DevDesc - HP Universal Printing PCL 6
dvi: Section - hpcu1856.gpd.NTAMD64
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 12/01/2015
dvi: Version - 61.185.1.20412
dvi: Created Driver Node:
dvi: HardwareID - Hewlett-PackardHP_La2780
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpcu185u.inf_amd64_9f02688f29284ee7\hpcu185u.inf
dvi: DevDesc - HP Universal Printing PCL 6
dvi: Section - hpcu1856.gpd.NTAMD64
dvi: Rank - 0x00ff0001
dvi: Signer Score - WHQL
dvi: DrvDate - 12/01/2015
dvi: Version - 61.185.1.20412
dvi: {Build Driver List - exit(0x00000000)} 10:20:19.604
dvi: {DIF_SELECTBESTCOMPATDRV} 10:20:19.604
dvi: Using exported function 'ClassInstall32' in module 'C:\WINDOWS\system32\ntprint.dll'.
dvi: Class installer == ntprint.dll,ClassInstall32
dvi: Class installer: Enter 10:20:19.611
dvi: Class installer: Exit
dvi: Default installer: Enter 10:20:19.613
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: {DIF_DESTROYPRIVATEDATA} 10:20:19.616
dvi: Class installer: Enter 10:20:19.617
dvi: Class installer: Exit
dvi: Default installer: Enter 10:20:19.617
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 10:20:19.620
dvi: Selected:
dvi: Description - [HP Universal Printing PCL 6]
dvi: InfFile - [c:\windows\system32\driverstore\filerepository\hpcu185u.inf_amd64_9f02688f29284ee7\hpcu185u.inf]
dvi: Section - [hpcu1856.gpd.NTAMD64]
dvi: Basic Driver Skipped:
dvi: Description - 'HP LaserJet Pro CP1525 PCL6 Class Driver'
dvi: InfFile - C:\WINDOWS\INF\prnhpcl3.inf
dvi: Section - [HP_XPS_PCL6_Color_A]
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 10:20:19.633
ndv: {Core Device Install} 10:20:19.634
ndv: {Install Device - USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&1C7139F&0&USB001} 10:20:19.635
ndv: Parent device: USB\VID_03F0&PID_022A&MI_00\7&14c7a4ab&17&0000
! ndv: Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
dvi: {DIF_ALLOW_INSTALL} 10:20:19.653
dvi: Using exported function 'ClassInstall32' in module 'C:\WINDOWS\system32\ntprint.dll'.
dvi: Class installer == ntprint.dll,ClassInstall32
dvi: Class installer: Enter 10:20:19.708
dvi: Class installer: Exit
dvi: Default installer: Enter 10:20:19.710
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 10:20:19.712
dvi: {DIF_INSTALLDEVICEFILES} 10:20:19.713
dvi: Class installer: Enter 10:20:19.713
dvi: Class installer: Exit
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 10:20:26.470
dvi: {DIF_REGISTER_COINSTALLERS} 10:20:26.471
dvi: Reset Device: Resetting device configuration. 10:20:26.472
dvi: Reset Device: Resetting device configuration completed. 10:20:26.473
dvi: Class installer: Enter 10:20:26.473
dvi: Class installer: Exit
dvi: Default installer: Enter 10:20:26.475
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 10:20:26.477
dvi: {DIF_INSTALLINTERFACES} 10:20:26.478
dvi: Using exported function 'UPDCoInstallerEntryProc' in module 'C:\WINDOWS\system32\hpmco185.dll'.
dvi: CoInstaller 1 == hpmco185.dll,UPDCoInstallerEntryProc
dvi: CoInstaller 1: Enter 10:20:26.482
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 10:20:26.483
dvi: Class installer: Exit
dvi: Default installer: Enter 10:20:26.484
dvi: Default installer: Exit
dvi: {DIF_INSTALLINTERFACES - exit(0x00000000)} 10:20:26.486
dvi: {DIF_INSTALLDEVICE} 10:20:26.487
dvi: CoInstaller 1: Enter 10:20:26.488
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 10:20:26.489
dvi: Class installer: Exit
dvi: Default installer: Enter 10:21:32.027
dvi: {Install DEVICE}
dvi: {Writing Device Properties}
dvi: Strong Name=oem78.inf:dd409bb8742806b1:hpcu1856.gpd.NTAMD64:61.185.1.20412:usbprint\hewlett-packardhp_la2780
dvi: {Writing Device Properties - Complete}
dvi: {Install DEVICE exit (0x00000000)}
dvi: Install Device: Configuring device class. 10:21:32.044
dvi: Install Device: Configuring device class completed. 10:21:32.045
dvi: {Restarting Devices} 10:21:32.046
dvi: Query-remove: USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&1C7139F&0&USB001
dvi: Restart: USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&1C7139F&0&USB001
dvi: Restart verified: USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&1C7139F&0&USB001
dvi: {Restarting Devices exit} 10:21:32.120
dvi: Default installer: Exit
dvi: CoInstaller 1: Enter (Post Processing) 10:21:32.126
dvi: CoInstaller 1: Exit (Post Processing)
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 10:21:32.131
dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 10:21:32.133
dvi: CoInstaller 1: Enter 10:21:32.134
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 10:21:32.138
dvi: Class installer: Exit
dvi: Default installer: Enter 10:21:32.141
dvi: Default installer: Exit
dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0xe000020e)} 10:21:32.145
ndv: {Install Device - exit(0x00000000)} 10:21:32.177
ndv: {Core Device Install - exit(0x00000000)} 10:21:32.179
dvi: {DIF_DESTROYPRIVATEDATA} 10:21:32.181
dvi: CoInstaller 1: Enter 10:21:32.184
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 10:21:32.186
dvi: Class installer: Exit
dvi: Default installer: Enter 10:21:32.188
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 10:21:32.190
<<< Section end 2016/05/18 10:21:32.194
<<< [Exit status: SUCCESS]

>>> [Delete Device - USB\VID_03F0&PID_022A&MI_00\7&14C7A4AB&17&0000]
>>> Section start 2016/05/18 12:20:42.475
cmd: Installer\hpbcsiInstaller.exe
<<< Section end 2016/05/18 12:20:42.483
<<< [Exit status: SUCCESS]

>>> [Delete Device - USB\VID_03F0&PID_022A&MI_01\7&14C7A4AB&17&0001]
>>> Section start 2016/05/18 12:20:42.489
cmd: Installer\hpbcsiInstaller.exe
<<< Section end 2016/05/18 12:20:42.495
<<< [Exit status: SUCCESS]

>>> [Delete Device - USB\VID_03F0&PID_022A\00CNBF247835]
>>> Section start 2016/05/18 12:20:42.501
cmd: Installer\hpbcsiInstaller.exe
<<< Section end 2016/05/18 12:20:42.507
<<< [Exit status: SUCCESS]

>>> [Delete Device - USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&1C7139F&0&USB001]
>>> Section start 2016/05/18 12:20:42.546
cmd: Installer\hpbcsiInstaller.exe
<<< Section end 2016/05/18 12:20:42.554
<<< [Exit status: SUCCESS]

>>> [SetupCopyOEMInf - C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf]
>>> Section start 2016/05/18 12:20:46.626
cmd: "hpbcsiServiceMarshaller.exe" hpbcsiInstaller
inf: Copy style: 0x00000002
inf: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf
inf: Published Inf Path: C:\WINDOWS\INF\oem17.inf
<<< Section end 2016/05/18 12:20:46.630
<<< [Exit status: SUCCESS]

>>> [SetupUninstallOEMInf - oem17.inf]
>>> Section start 2016/05/18 12:20:46.638
cmd: "hpbcsiServiceMarshaller.exe" hpbcsiInstaller
inf: Flags: 0x00000003
inf: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf
sto: {Setup Delete Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf} 12:20:46.641
pol: {Driver package policy check} 12:20:46.677
pol: {Driver package policy check - exit(0x00000000)} 12:20:46.679
sto: {Unstage Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf} 12:20:46.681
sto: {DRIVERSTORE DELETE BEGIN} 12:20:46.683
sto: {DRIVERSTORE DELETE BEGIN: exit(0x00000000)} 12:20:46.695
idb: {Unpublish Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf} 12:20:46.698
idb: Clearing active driver package 'hpc1520u.inf_amd64_46b5be3ac0f74579'.
cpy: Unpublished 'oem17.inf'.
idb: Deindexed 25 device IDs for 'hpc1520u.inf_amd64_46b5be3ac0f74579'.
sto: Flushed driver database node 'DRIVERS'. Time = 63 ms
sto: Flushed driver database node 'SYSTEM'. Time = 62 ms
idb: {Unpublish Driver Package: exit(0x00000000)} 12:20:46.834
idb: {Unregister Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf} 12:20:46.838
idb: Unregistered driver package 'hpc1520u.inf_amd64_46b5be3ac0f74579' from 'oem17.inf'.
idb: Deleted driver package object 'hpc1520u.inf_amd64_46b5be3ac0f74579' from DRIVERS database node.
idb: Deleted driver INF file object 'oem17.inf' from DRIVERS database node.
idb: {Unregister Driver Package: exit(0x00000000)} 12:20:46.856
cpy: {Delete Directory: C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579} 12:20:46.878
cpy: {Delete Directory: exit(0x00000000)} 12:20:47.159
sto: {DRIVERSTORE DELETE END} 12:20:47.159
sig: Uninstalled catalog 'oem17.cat'.
sto: {DRIVERSTORE DELETE END: exit(0x00000000)} 12:20:47.238
sto: {Unstage Driver Package: exit(0x00000000)} 12:20:47.241
sto: {Setup Delete Driver Package - exit (0x00000000)} 12:20:47.247
<<< Section end 2016/05/18 12:20:47.250
<<< [Exit status: SUCCESS]

>>> [Delete Device - SWD\PRINTENUM\{E7625433-A0BD-49FB-8107-1F656269A1E2}]
>>> Section start 2016/05/18 12:21:14.903
cmd: C:\WINDOWS\system32\svchost.exe -k netsvcs
<<< Section end 2016/05/18 12:21:14.911
<<< [Exit status: SUCCESS]