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‎10-10-2018 10:56 AM

HP Recommended
Product: Dell XPS13
Operating System: Microsoft Windows 10 (64-bit)

I had a problem with the certificate for the printer which has expired.  I followed instructions to try and resolve which involved configuration which in turn involved setting up an admin user and password.  Despite saving in a password manager, these logon credentials are npw not accepted.  I need a way of resetting the admin logon credentials as I have not yet solved the expired certificate issue.  I cannot find any instructions on how to get to a state where the admin logon is reset or the password can be reset.

2 people had the same question
3 REPLIES 3

‎10-10-2018 11:10 AM

HP Recommended

Because some information is critical i will post a private message to U.Once you receive the Private message just open the envelope icon next to your profile log on and follow the steps.Good Day.

I did send you the information as requested by private message.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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‎10-11-2018 09:52 AM

HP Recommended

Thank you for your reply, however I did not find a private message.

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‎10-11-2018 10:47 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Next to your profile name is a envelope where the private message will be send to.Retry and let me know to do a resend.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
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