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‎06-20-2019 06:13 AM

HP Recommended
Product: HP Latitude E5570
Operating System: Microsoft Windows 10 (64-bit)

Had power surge and now a few of our HP Laserjet M602 printers have the error 99.09.67.

tried the firmware update but comes back as failed. It tries to pull in the firmware but within 10 seconds it comes back saying failed.

7 REPLIES 7

‎06-20-2019 06:19 AM

HP Recommended

Hi BHenning0341,

 

1) Try doing a Format Disk via the pre-boot menu of the printer and then reload the latest firmware.

2) Try doing an Erase/Unlock via the pre-boot menu of the printer and then reload the latest firmware.

3) Replace the eMMC board on the formatter. Then do step 2.

 

I hope this may help,

Cheers!

 



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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‎06-20-2019 06:24 AM

HP Recommended

I do not see Format Disk, or Erase/Unlock in the menu at all. when it boots up I click on the red X when all 3 lights are on to get me to the systems screen.

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‎06-20-2019 06:44 AM

HP Recommended

When the 99.09.67 error comes up, click any key and you go into the pre-boot menu.

There you go to Administrator -> Format Disk (step 1)

or to Administrator -> Manage Disk -> Boot Device -> Erase/unlock (step 2)

To do a firmware install go to Administrator -> Download -> USB thumbdrive

 

I hope this helps,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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‎06-20-2019 06:48 AM

HP Recommended

Go into the pre-boot menu as described. Go to administration and find diagnostics and run them. Likely the hard drive is failed and will require replacement.  These devices shipped with an 8Gb ssd drive but you can replace with any Sata drive, but you will loose encryption ability if you use a drive that does not support self-encryption.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-20-2019 06:58 AM

HP Recommended

the closest to that is Clean disk or Partial Clean.

also erase/unlock have lines through them like they are not an option.

tried changing password but when I try to sign in it tells me wrong password.

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‎06-20-2019 07:01 AM

HP Recommended

Took a 4GB Card out of another Laser jet 600 and replaced it in one of the printers that was giving me the problem and its back up but still have 2 more M602 printers to fix.

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‎06-20-2019 03:05 PM

HP Recommended

Just get a couple of cheap laptop drivers, double sided tape them to the inside of the formatter door. Problem solved, again if you are not hung up on encryption any drive will work.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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