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- HP Community
- Printers
- LaserJet Printing
- Laserjet P1606dn - 2 problems

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02-24-2020 12:05 PM
I have 3 HP printers, the Laserjet is the one I use most. My first question is that my printer is offline. When I run the Print and Scan Doctor, it helps with one page. I can try to print another right after the first, but it is offline. It takes me a lot of time to print several pages. I am tearing my hair out. I know it is not my computer, because I had a technician from Dell go through the entire system to detect any problem, which there were none. I have removed the printer and downloaded the drivers for it several times and it does the same thing.
My second problem is that the Laser printer goes off within 2 minutes. I have tried to change it, per instructions from the Community Boards, but to no avail. I hope you can give me some help that works. It seems like nothing does (I have looked for this problem and found it several times. None of the instructions to fix it work).
Susan
02-24-2020 01:33 PM
For the Laser going offline. Check the port type being used for the printer driver on the PC. On the computer "control panel>devices and printers, right click on the icon for the printer and select properties" Check the port tab, if the port type is WSDxxxxxxx. (xxxxxx is a random number) then change it to a standard TCP/IP port. Also turn off Windows Printer Management as it does not reliably detect that printers are online or that issues have been resolved such as out of paper or jam, even after fixing them.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-24-2020 05:49 PM
Hi Repairatrooper: Love the name. Thanks so very much for your help. Unfortunately, the printer is on a standard TCP/IP port, and the Windows Printer Manager is turned off. This is what I mean about tearing my hair out. I look forward to hearing your reply.