Laserjet Pro 200 M251nw stuck on printing document screen

[airandfire33]

Hey everyone, 

My laserjet pro 200 M251nw is stuck on the printing document screen but there is no noise and nothing being printed. I have tried to cancel the printing job, reset the printer to factory settings and restarted my computer but it continually goes back to the printing document screen with no action whatsoever. 

Any Ideas? 

Thanks
Mark

[Gemini02]

Hi @airandfire33,

Welcome to the HP Support Forums! I understand that the printer is stuck on the message "printing document". I would like to help you resolve this issue. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish, to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.

Try Step 1: Reset the printer, from this document,  Printer Stops Responding and Control Panel Displays 'Initializing' Message for HP LaserJet Pro 200 c... Disregard the title.

I will send you another step to try in a private message.

In the forum beside your handle name just click on the envelope to view it.

Please post the results. I look forward to hearing from you again. Thank you.

[KlausJuergen]

Hi,

I've the same problem with my LJ Pro 276n. I don't know what I should do. Things that I've got tested:

- Installed the latest firmware.

- Installed latest driverpackage.

- Tested with Windows 7 & 10.

- Changed the papersize.

- Connected the printer to another switch.

- Set the networkcard of the printer to 10M full.

- Factory reset.

Could anyone help me? The device is just about 1 year old and so has lost the garantee ... 

Cheers

[juntjoo76]

Me too! And I just got this printer. It's a M452nw and it just printed after 3 minutes. We need a solution

[juntjoo76]

Apparently it is caused, for me at least by more ink on the page. More ink to process or something. It doesn't like to think too much I guess.

[Stripes10658]

I have an M426fdw purchased in January 2018, with a firmware datecode of 20170320 (which is the latest verson as of 2/22/18). I solved the problem by turning on the IPv6 DHCP protocol. I had turned IPv6 off because of another issue that was fixed by turning it off (scanning when using document feeder would often stop due to communication errors, whether I was connected by wi-fi or Ethernet). The symptom you describe is that the screen on the printer would say "printing document" and the job would be stuck in the queue with a message indicating that the document was currently being printed. I found from the printer web page app that an error 49.#### was being generated. HP knowledgebase says this error is caused by:

1) a failure in the firmware (the solution would be to update the firmware, but my version is current)

2) a failure in network communications (problematic because hard for me to figure out what it might be. Also, I'm on a Mac, and I find that the Bonjour device discovery and communication system Apple uses seems to be totally flaky at times, especially when using an Xfinity router or other non-Apple router). ALso, everything used to work great.

3) a failure due to an unsupported command in the print job. I'm printing from e-mail and have printed lots from e-mail. Unlikely to be the problem. Also, other docs did not print, either.

I followed instructions to turn off the printer, which I had done many times. I deleted and reset the printing system, re-installed the HP sofware and drivers, rebooted my Mac, rebooted routers, all very carefully and in a particular, controlled, sequential fasion.

Only thing I could think of is turning IPv6 on again. Everything works fine. I wonder if some process or protocol needed to happen in IPv6 that couldn't occur because I turned it off. In other words, things worked fine until several weeks went by, and perhaps some IPv6 process needed to happen that couldn't. I have no idea. Crossing my fingers this will work for the long haul. Item 2 above, says one cause is a failure in network communications, so perhaps this is not a fluke and therefore IPv6 must be turned on.