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‎04-22-2019 05:58 PM

HP Recommended
Product: Laserjet Pro M102w
Operating System: macOS 10.14 Mojave

I ran the latest firmware update on my printer and after that the wifi light stays solid blue and the printer is inaccessible on the network. I've tried using a USB cable to connect, but with no results. The firmware installer program said that everything had gone in without any errors, but after that the printer wa unreachable.

2 people had the same question
1 REPLY 1

‎04-23-2019 02:22 PM

HP Recommended

those firmware utilities can be tricky, they dont always coincide with what the printer is still installing.  you can try resending the firmware but usually if the firmware corrupts, ya might have to replace the formatter board.  

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