Laserjet Pro M402dn Custom Paper Size troubles

[rjonesdj]

Looking for some advice with this issue.

We have a Laserjet Pro M402dn, with additional locked paper tray. The tray is used to store Custom Prescription Paper, that is W 21.0cm x H 17.8cm.

I have setup a custom paper size in the operating system.

When printing using this tray and paper size, the job is printed, but the bottom of the page is not printed on (roughly the bottom 2 inches. Almost as if the Printer only recognises the top A5 area of the paper and ignores the rest below.

I have tried different Universal drivers, enabled "Ignore Size Mismatch errors" but the issue persists.

Does this Printer support this size of paper from an additional tray? Or is the manual feed only supported?

Anyone come across this kind of error before? Or have any further suggestions on how to resolve this?

[dansdaduk]

>> ... I have setup a custom paper size in the operating system ...

But have you configured the tray on the printer itself (via either the front panel menu system, or the Embedded Web Server equivalent) so that it knows it has paper of that custom size in the tray?

The fact that you mention  "Ignore Size Mismatch errors" perhaps implies that the printer thinks it has a different paper size in the tray.

What does a Configuration Report from the printer show, in terms of tray configuration?

[dansdaduk]

... and are you printing in Portrait mode, or Landscape mode?

Also, which Page Description Language (PCL5, PCL6, PostScript, or what) is your chosen printer driver using?

[rjonesdj]

Hi to answer your questions.

The printer tray is configured to 'Custom', and the guides set to fit the custom paper. I see no option in specifying the size on the printer panel, other than just 'Custom'

I merely mentioned "Ignore Mismatch Errors" as it was something I have tried to use, to resolve the issue. There are no mismatch errors occuring when the document prints.

The configuration shows the tray configuration as "Custom" and "Any Type"

The print is in Portrait mode.

Using the PCL6 driver (though I have also tried PCL5 and PS equivalents)

[dansdaduk]

>> ... I see no option in specifying the size on the printer panel ...

I've no access to a printer of your model, so I can't help on this point (other than to make sure that you check if the User Guide manual has anything to say on the topic).

It may make a difference according to how the paper is loaded in the tray, relative to how it is fed into the printer's paper path.

Is is loaded short-edge leading, or long-edge leading?

Attached (within a .zip file) are PCL6 print jobs which should show the printable area of Portrait and Landscape pages printed on that Custom paper size.

Try 'sending' the content of each of these files (e.g. via 'lpr' in a Windows command-prompt session) to see what prints.

[rjonesdj · Accepted solution]

I seem to have solved my problem.

I rotated the paper in the tray, so it was "short edge leading". then when printing landscape, the prints completed perfectly.

[rjonesdj]

Thanks for your suggestions dansdaduk

[bvidra]

I, too, had issues with this model a couple years ago trying to print Marriage License Certificates from the paper cassette.  These are a Custom-size of 8.0" x 13.5", so they could not be rotated to print landscape.  Same issue, prints the top half an cuts off after 11" letter size.

The printer settings include an option for "Custom" size, but no way to define the actual dimensions. 

We print from a proprietary Unix app and use PCL codes to select paper-size, type, trays, etc.  (esc &l101A is for custom-size) and the form is 78-characters across and 78-lines long.  We use a line-spacing code (esc &l7.27C) to fit 66-lpp on 'Letter-size" paper (60-lpp is the default for most laser printers).  Only 66 lines print on this "Custom" paper from the M402n printer;  HP M600n series and Oki B4600 have no problem printing this Custom size.

If there is a firmware update that corrects this, I'd be interested in trying it again.