Laserjet Pro MFP M477fnw Faded Print

bzbsoap · ‎09-23-2019

As stated I have a MFP M477fnw which is suddenly printing yellow, magenta and cyan in faded tones. I am using third party cartridges, however internal pages such as demo and diagnostics pages seem to print just fine.

The problem persists after:

Installation on 3 different computers
3 different operating systems
Updated drivers
Updated firmware
Used universal print driver
Used the cleaning function
Used the color calibration function
Hard reset on device

I've reached out to support who closed the case after stating it was a software issue unrelated to the printer. However, it doesn't seem to matter which program/OS/computer/USB Drive I'm printing from, the issue is consistent throughout.

Any suggestions outside of what I've tried?

Thanks!

Scanned demo page printed directly from printerDemo page scanned and printed

Repairatrooper · ‎09-23-2019

Print out something directly that is faded. By posting a scanned and printed image you are introducing the scanner as a possible source of the problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question