Lasrejet pro m254dw "parameter incorrect" error when printing word or notepad. Pictures OK

[GarryLD]

Just purchased new printer and installed as per instructions.

Test pages print, can print pdf from HP Smart.

But try from Notepad, word or any other document and I get "The Parameter is incorrect"

[Dvortex]

Hello, @GarryLD – Greetings!

Thanks for reaching out! I’m here to help 🙂

Going through your post, I see that you are facing issues while printing from Word or notepad. This looks like an issue with the driver package. Please try the steps listed below to try and fix the issue:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control Panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click HP Color LaserJet Pro M254dw to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the PC and check.

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[GarryLD]

Followed instuctions to the letter. But no cigar.

No documents will print. Only pictures can be printed.

Is it a firewall problem?

[GarryLD]

used Print doctor and checked farewall and no problem with it.

I switch off firewall and still no print.

Notepad gives window with "The parameter is Incorrect". MS Outlook says Printer not ready. With MS Word I just see a flash of a red button wuth a cross in the status bar.

Anybody there?

[Raj1788]

Hi @GarryLD

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance.

Hope that helps! Let me know 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. 

To show appreciation for my help, please click the "Thumbs Up Icon" below!

Cheers!

[GarryLD · Accepted solution]

issue seems to have been with microsoft. Installed latest HP universal printer driver and all went well.

Thanks to the support team

[Dvortex]

Hello, @GarryLD

Thanks for the update! Glad to know that you were able to fix the issue 🙂

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!