cancel
Showing results for 
Search instead for 
Did you mean: 
Fb145
New member
3 1 0 0
Message 1 of 3
113
Flag Post
HP Recommended

Latest firmware patch fails for MFP177fw - Installer technically unable to get access

MFP 177fw
Microsoft Windows 10 (64-bit)

Hello community,


facing following issue with Color Laser Jet MFP177fw:
Want to install the latest released FW-patch from HP support space with 20180208 (29. May 2018) from a W10 computer.
Connection-Method: USB

Problem:
Once excecuting the local stored installer, then the GUI gives hints that the printer connection is disturbed, and the update can not be continued any longer, see screenshot below,
Hints are:
1. connected to computer (yes checked, also with HP Print & Scan Doctor the connectivity is successful!!!)

2. Switched on (yes really funny question 😉

3. blocked paper, open printer housings, or missing paper (everything is well, only the toner drum has still remaining approx. 10% capacity - did this not determined as an cause)

 

So, once clicking onto "Start again" button, the same dialog appears again and again.

What is the reason for this descriped system behaviour as I do not get a valuable hint on the support pages for this specific issue.

Is there anybody who can help me to cope this case, please?

 

Kind regards
Frank


2020-01-01_20h00_32.png
1.

2 REPLIES 2
Level 11
Level 11
3,563 3,549 353 740
Message 2 of 3
80
Flag Post
HP Recommended

Latest firmware patch fails for MFP177fw - Installer technically unable to get access

Any chance you can connect via a wired network and try the update that way?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
Reply
0 Kudos
Fb145
New member
3 1 0 0
Message 3 of 3
64
Flag Post
HP Recommended

Latest firmware patch fails for MFP177fw - Installer technically unable to get access

No, no chance to connect via WiFi. After starting the installer, there is no question which connection method shall be used. As this question is maybe asked for the HP Print + Scan Doctor. At last the connection works, but not for FW-installer.

And the tool seems only work with USB-Method, because as written in the screenshot, see attachement.

Also testet several times and combination with-/ without WiFi. Nothing changes the result, regretably.

 

Do you have any other idea?

 

2020-01-01_23h09_20.png

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation