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HP Recommended
M281cdw
Microsoft Windows 7 (64-bit)

Hello, 

 

I have lines on Magenta related laser prints. Upon further inspection, I have determined the roller has lines as indicated in the photo. It seems like there something stuck the other side of the roller that is causing the lines. How can I clean the roller to remove the lines? 

 

Roller line.PNG

 

Thank you,

Elvis

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

They fail due to foreign material getting stuck under them. Then the roller can get scratched by the same material.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

4 REPLIES 4
HP Recommended

Likely a failed cleaning or doctor blade. Time for a new cartridge. Keep in mind that HP OEM cartridges have warranty until they show as low.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you. What can cause a failed cleaning or doctor blade?

HP Recommended

They fail due to foreign material getting stuck under them. Then the roller can get scratched by the same material.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you for the information. 

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