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Locked

‎01-25-2019 05:15 AM

HP Recommended

I already figured out myself how to solve this problem, but I thought I'll share it so others can find it.

 

I have an HP LaserJet MFP M130nw, but I guess similar printers may have the same issue.

 

I configured an admin password. I chose a secure and long password. However afterwards I couldn't log in with it. After some trying around I figured out that it seems the password got truncated. If I chose the first 16 chars of my long password and try to log in with them it worked.

 

If others are accidentally locked out by this I hope this helps.

 

I hope HP representatives read this and make sure this is fixed. Restricting password lengths is generally a bad practice, but silently cutting a password definitely shouldn't happen.

1 REPLY 1

‎03-18-2019 08:56 AM

HP Recommended

Hi,

Thank you for the solution, i'm sure it will help others too who are facing this issue.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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