Loss of Wireless Connection

[AndrewFK]

Hi

I have followed advice in the forum but at a loss to understand what to do next.

The printer is no longer recognised by my computer. No changes to wireless settings, the Wireless test on the printer states no problems and full connection to the network.

I did the following from: https://support.hp.com/gb-en/document/c05087973

Step 1: Perform a power reset and check connections

Step 2: Make sure the printer is connected to the network

1. For wireless connections, make sure Wi-Fi is turned on the laptop/tablet, and make sure you are connected to the correct wireless network (SSID).
2. Print a configuration page or network summary and make sure the printer has valid IP address.
   • If an IP address is not assigned, or if the IP address is 156.254.xxx.xxx or 169.xxx.xxx and indicates auto-IP, then the network is not configured properly. Go to one of the following network troubleshooting documents:
     • Solve wired network problems (c03287719)
     • Solve Wireless network problems (Printers) (c03258965)
     • Solve Wireless network problems (Multifunction printers) (c03941345)
   • If the IP address is assigned and valid, then continue to the next step.
3. Open a Web browser, and in the address field, type the printer IP address exactly as it appears on the Configuration Page, press Enter, and then select Continue to this website….
   • If the Embedded Web Server (EWS) opens, the printer is connected to the network. Continue to Step 3: Check the ‘Use printer offline’ setting.
   • If the EWS does not open, then continue to the next step.
4. Test network communication by pinging the network using a command prompt.
   1. Select Start, select Run, and then type cmd to open a command-line prompt.
   2. Type ping and then type the IP address for the printer.
      • If the printer returns a response time, the network is working. Continue to Step 3: Check the ‘Use printer offline’ setting.
      • If the ping command failed or returns "Request timed out”, the printer is not connected to the network. Go to one of the following network troubleshooting documents:
        • Solve wired network problems (c03287719)
        • Solve Wireless network problems (Printers) (c03258965)
        • Solve Wireless network problems (Multifunction printers) (c03941345)

NOTE: 

If you've been experiencing intermittent loss of network connectivity, then update the printer firmware. For instructions on how to update the firmware for an HP LaserJet Pro printer, go to Update the firmware (c03754273).

Step 3: Check the 'Use printer offline' setting

Step 4: Make sure the Wi-Fi settings were not recently changed

Step 5: Used HP Print and Scan Doctor

Step 6: Reset the default print driver

Step 7: Make sure the correct port is selected

Step 8: Reset the driver configuration in Windows

Step 9: Remove and reinstall the driver/software

Any thoughts? The only thing that happened that I can think of was a planned WIndows 10 upgrade - I uninstalled this but the problem has persisted.

[AndrewFK · Accepted solution]

Hi

I have now sorted the problem