M127 Paper Jam

[Eagle7th]

I recently printed a document on the wrong kind of paper.  The paper got jammed as it was trying to print.  I removed the ink cartridge to get the jam out using the inastruction given by HP.  The paper tore as I was trying to remove it so it is still jammed and there is nothing to grab on to to get it unjammed.  Is there any way to get the portion of the paper that is still stuck.  There is not any portion that made it through the last paper feeder. It is stuck behind the yellow "caution hot surface" sticker.  Any help would be appreciated.

[Betty0610]

@Eagle7th

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Where is the paper stuck? Here is a document to help you with the issue: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m127-series/5396666/model/5303415/document/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Eagle7th]

This would have helped if the paper had not torn while I was trying to remove it. Now it is stuck in the section after the cartridge but it isn't sticking out of the output. I don't have anything to grab on to and pull out.

[Betty0610]

@Eagle7th

I recommend you contact the HP Phone Support Team.

You can get the phone number for the team from the below link:

* Click on this link – www.hp.com/contacthp/

* Select the product type.

* Enter the serial number of your device or select let HP detect your product option.

* Select the country from the drop-down.

* You should see the HP phone support number or Chat option listed.

They will be happy to assist you immediately. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!