M15a problems after auto-firmware update

[Dabaljure]

Hello,

Today my HP m15a  updated firmware and after that asks to use CF248A cartridges (USA region). The problem is that i live in Europe and been using CF244A cartridges before. Tried to do firmware downgrade but with printer still want to use CF248A cartridges. Any ideas how to solve this? Thank you in advance!  

[Betty0610]

@Dabaljure

Welcome to the HP Support Community.

Did you also buy the Printer in Europe or the same country the Printer is in currently?

Let us know 🙂

Thanks 🙂

[Dabaljure]

Hi,

Yes, i bought it in EU to be exact in Lithuania. And i was using it here for about 2y and during this time changed at least 15 cartridges CF244A. 

[Betty0610]

That is strange. 

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Remove the inks.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet. Insert the ink.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Dabaljure]

Did this but with no luck 

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!