M201dw menu access diabled

[takleefamily]

I"m trying to reset my SSID bec of a new router. I'm unable to access the printer screen menu with access denied error.

If I try updating through my laptop instead, I"m also unable find the printer using the installation program.

[Riddle_Decipher · Accepted solution]

@takleefamily

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

As I Understand the M201dw presents an error message - "menu access disabled",

You have a password lockout on the printer. You can't change any menu settings until you remove the password -  so, let's remove the password:

• Plug printer into your ethernet network ( if you can connect via Wi-Fi that's OK too )
• Go to the printer IP address or hostname  - see note 1 below if you don't know it
• Enter the password - see note 2 below if you don't know it
• Click System
• Click Product Security .

Now delete the password felid then click apply . The "Menu access  disabled" error then it should go away.

You can now default the printer or change settings from printer button menus

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[takleefamily]

Thanks, this solved my problem.