M276nw Error 49

[turboN13]

Hi,

I see Error 49 displayed on our printer starting today, unit is around a year old. I can print system / network reports for the printer ok from the printer direct.

The printer is setup with a wireless connection. The firmware has been updated successfully (over wireless) to 20150212 today (11.09.16), only performed after error above presented.

Error log shows

6          49.1081       439  

5          49.0067       432  

4          49.1081       432  

3          49.1081       431  

2          49.1081       430  

1          10.0001       108       Cyan Cartridge Memory Error

Error presents when printing from iOS or Windows and varying apps within each. Occassionally a job will print and the machine fails, othertimes nothing prints and the machine fails or endless blank pages print.

IP details are static. I have also tried this: http://h30434.www3.hp.com/t5/Inkjet-Printing/quot-49-Service-Error-Turn-Off-Then-On-quot-M251nw/td-p... with out success.

Machine has been restarted and also power cycled (cable removed). There are no stuck print jobs listed against the printer.

Regards,

Shaun.

[davidzuts · Accepted solution]

You need to turn off wireless for testing as a job could be being sent over wireless which is causing the error. I would then connect the printer to the router or switch and reset the printer so it finds a new ip address using dhcp or bootp. I would then load the printer onto one of the computers as a local tcp/ip printer and see if it works ok. This issue could be caused by a duplicate ip address on your network. Even though you have the printer with a static ip address when the printer is turned off and if a computer is turned on it could grab the ip address of the printer unless it is reserved in your routers table and then you have a communication issue. To test for duplicate ip, just turn the printer off and then see if you can ping the ip address of the printer from one of the computers. If you can, then you have a computer or other device with the same ip address.

[turboN13]

Thank you for the advice davidzuts.

I'll give it a try Friday or over the weekend and report back with the results.

[turboN13]

I had the chance to look at this today. Inbetween the printer had lost power for over an hour due to a mains metre change.

- Tried printing again without touching anything from Win7 pc; job processed fine

- Tried same job landscape; no response

- Tried again; pc reported print issues; could reach printer web gui ok

- Shudown printer and looked for its static IP but couldn't find

- Turn printer on; still won't print

- Remove all static network settings and let it assign DHCP

- Update printer ip settings in Windows

- Printer fully functional; prints no issue

Looks like duplicate ip is the issue just have to find the device.

Thank you taking the time to respond.