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‎01-19-2020 07:04 PM - edited ‎01-19-2020 07:05 PM

HP Recommended
Product: M277dw
Operating System: macOS 10.15 Catalina

Suddenly a new toner (installed a month ago but still full) has started failing. I don't have any means to test if it's the toner itself or it's the printer but this is a printing test page of pure colours so you see what the problem is. IN the picture I attach, it can be seen how the rigth side of the page is not printing properly for the magenta color

 

Any advice as to what to do?  I have already tried printing a cleaning page (several times) and I have removed and inserted the toner cartridge several times as well but I have no idea what this can be

 

Thank you very much in advance!Test page showing problem with magentaTest page showing problem with magenta

3 REPLIES 3

‎01-19-2020 11:59 PM

HP Recommended

Defective M toner, it happens both to genuine but more often to non-genuine toner.




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‎01-20-2020 12:20 AM

HP Recommended

Thanks for the reply! It is HP genuine toner. Do you think I could get a replacement then? If so maybe calling HP support?

 

 

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‎01-20-2020 12:27 AM

HP Recommended

HP toners are guaranteed until they reach low. They will likely request a supplies status page so have that ready when you contact HP tech support.

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