M283fdw keeps freezing after 30 sec on initializing

[JohnnyBeGood150]

Dear community, 

I experienced recently a failure on my M283fdw. First symptom was the control screen went banana (upside down). I rebooted and then it got stuck on "initializing" after 30 secondes. I search online, procured a new formater board and I thought everything would come back to life. Nothing. 

Then I trouble shooted:

- I reseted the printer by pressing the bottom left as startup. went through a permanent storage init (with or without ethernet connected), I managed to make it work a bit more to disable IPv6, auto checks, ....) 

- I connected the printer directly to the wall

- I disconnected IPv6 (my router anyhow is not giving IPv6 DHCP). 

- I clicked on the up-left button to remove any cache that would be present

- I have only official toners that I just changed (to confirm, I reinstalled the old one without any change on the behaviour)

- I removed all printer and HP application from my PC. 

- I activated the Wifi (it was down for all the first test and I never used it) and it froze anyhow after couple of minutes. I always used cable for the past 4 years or so, nothing has change on this aspect.

- I downgraded the firmware to 2020xxx something via USB (still same behavior), then reuploded it via network (now running back 202510xx). 

Usually the behaviour is that when I do a reset, I have something like 5-10 minutes before it freezes. this is when I managed to set up all this. I even managed to print on this occasion. But after 10 minutes, the system freeze again and if I restart, I'm stuck again on "Initialization". After whatever reboot, the same behavior happen, freeze at "initialazing". No error message nothing, just screen freeze and no connection anymore to the printer. Nothing has changed on my LAN since it started having this trouble.

When I was having this short moment, I also managed to restart the webinterface and tried successfully to reapply my past configuration. This did not prevent the freeze to happen. 

I'm out of option. The printer is as good as new and the toners are brand new, I would like to avoid e-waste. So please HP, come with a proposal not descibed above. I enjoyed your product a lot but what I'm reading on the net is not very encouraging. 

Thanks to the community also for all the hints that you may have. (I may post on Reddit also to touch more user to find ideas).

[Deep_World]

Hi  @JohnnyBeGood150,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I  completely understand how  it must feel to see your printer freeze after all the effort you’ve already put into troubleshooting. Thank you for sharing such a detailed breakdown of the steps you’ve tried it really helps narrow things down. 

Here are a few steps you can try  :

1. Check Hardware Connections: Remove the formatter board again, reseat it carefully, and ensure all ribbon cables and connectors are firmly in place. A loose connection can cause intermittent freezes.
2.  Disconnect all network cables and disable Wi-Fi. Power it on in complete isolation (no LAN, no USB). If it still freezes, that points to hardware/firmware rather than network conflicts.
3. Firmware via USB Only: Reinstall the latest firmware using a direct USB connection (not network). Sometimes network updates don’t fully overwrite corrupted sections.
4. Run in Safe Mode (Diagnostic Mode): If accessible, boot into diagnostic mode (by holding OK + Back + Power) and see if the printer remains stable longer. This can help confirm if the issue is software vs. hardware.

If after these steps the freeze persists, it may point to a  hardware fault beyond the formatter board possibly the DC controller or main logic board.

I hope this helps. 

[JohnnyBeGood150]

Thanks Deep_world, 

Here is my feedback: 

• Check Hardware Connections: action done with the old and the new board. 
• Disconnect all network cables and disable Wi-Fi. Done without success

After an hard reset, I manage to have some time to connect on USB and enable the update (all works fine)

• Firmware via USB Only: Reinstall of the latest firmware done successfully. System seems to be working fine so after 10-15 minutes, I stopped the printer and restarted. Unfortunately, still freezeing on reboot on initializing.
• Run in Safe Mode (Diagnostic Mode): If accessible, boot into diagnostic mode (by holding OK + Back + Power) : Not sure this is possible on my printer (I donc have OK buttons).

For the hardware fault the DC controller or main logic board, is this something that can be changed? where would the part be? 

Thanks. 

[Deep_World]

Hi @JohnnyBeGood150,

Thank you for sharing the detailed  steps you’ve already performed. Since the printer continues to freeze on reboot even after firmware reinstallation and hardware checks, this points to a  hardware fault with the DC controller or main logic board.

To ensure the issue is properly diagnosed and resolved, we recommend reaching out to your nearest HP Authorized Service Center. They will be able to inspect the printer, confirm whether the DC controller or logic board needs replacement. 
 

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

Deep_World