M402n printer console is not retaining IPv4 static ip config... - HP Support Community

jdliberty · ‎08-15-2018

I reset the printer to the defaults. Have repetitively attempted to enter in the IPv4 TCP/IP settings but they are not retained. Have configured on other HP printers M401 and M402 with success????

Copier-Pro · ‎08-15-2018

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I did send you a private message .Consider doing the reset and start over might solve the problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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jdliberty · ‎08-16-2018

Thanks Copier Pro. I performed the Nvram reset and then entered in the static IP. I then printed the Network and Configuration reports, both of which do not reflect the static IP settings I again had entered. The configuration and network reports both state the network cable is disconnected show "manual" network address method but no Pv4 Address, subnet etc. The lan cable is brand new and goes to a switch. I switched out another brand new lan cable and same thing. No connect light on switch. The switch is also brand new and functioning properly otherwise.

Is it possible the lan/jet direct card in the M402n is defective?

Jim

Copier-Pro · ‎08-16-2018

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

It could be possible for the board to not work on that port.But then it will be difficult to determine the problem without changing the board.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

M402n printer console is not retaining IPv4 static ip configuration

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