12-06-2017 01:15 PM
M452dw color laser jet printer indicates paper jam in rear. I can't find paper jam and error won't clear. Tried power off and hot unplug but still shows error. Any guidance? thanks
09-25-2018 12:21 PM - edited 01-18-2020 08:22 PM
Argh, me too. I did all you did, still no joy.
Then I found a post on another site that suggested going into the Printers folder and deleted the printer and then added it back in. For some reason, that worked for me.
12-05-2019 10:33 AM
The paper-jam message displays on the printer itself. The paper appeared to be stuck in the fuser rollers but when I tried to pull the paper out of the fuser, it wouldn't budge. I ended up tearing it out in pieces. I'm pretty sure there is a piece stuck in there, but I couldn't find any information on the web about removing paper IN the fuser. I'm convinced if I could get the rollers to spin it'll come out one way or another, but I have found no references on how to get the rollers to turn. The unit does not spin motors on power-up like it does on my M476. Any suggestions would be greatly appreciated.
01-18-2020 10:54 PM
Unfortunately the only fix if the paper jams in the fuser is to disassemble the printer, remove the fuser and take out the jam. Take pictures and make notes as you do and work carefully as you can easily break one of the paper guides in the fuser (especially if you try to just rip the paper out) and if you do then you are looking at replacement. You can purchase a service manual from feedroller.com.
01-20-2020 11:24 AM - edited 01-20-2020 11:37 AM