M477FDW continuously jams, cleans and misprints

[heathfield87]

For many months our printer continuously jams, cleans and misprints, often all three when printing one document. It is now impossible to print a longer document in one go and take too long to keep resetting. It prints a faded page then reprints the page. It also states misprint when there is nothing wrong with the page and will reprint.

[Repairatrooper]

Sounds like a paper feed issue. Does the printer make multiple attempts to feed a page? Depending on how many pages are on the printer the pickup roller could be dirty or worn.

[heathfield87]

Thanks - there is no obvious signs the roller is trying to pick up multiple times but it is a problem with picking up as the paper doesn't jam it just doesn't get fed through. We have cleaned the roller multiple times but if you think it is worn is that something we should get replaced.

[Repairatrooper]

How many pages are on the machine. We find that after 40K pages depending on the media being used the rollers can be quite worn.

[heathfield87]

Hi thanks for your reply, the usage report says total impressions 73668, hence the problem I guess. Do I get a replacement roller or a new printer? regards