Solved: M477fdw digital fax problem - HP Support Community

DavidC1985 · ‎07-22-2019

Hi, I just wanna to know that digital fax is available to my MFP or not? I been try many way to make the digital fax work for my printer, but what ever I try to updated the firmware or software, I still not seen any digital fax option for that, could anyone help me with that please?

ShlomiL · ‎07-22-2019

Hi,

Apologies for jumping in, but the printer does not support digital fax receive such as getting incoming faxes to a computer or to email.

You may find the printer specifications below, it only supports digital fax send from a PC, not receiving incoming faxes to a PC

Spoiler

Fax Features
Fax Memory: Up to 400 pages;Auto Fax Reduction Supported: Yes;Auto-Redialing: Yes;Fax DelayedSending: Yes;Distinctive Ring Detection Supported: Yes;Fax Forwarding Supported: Yes;Fax Phone TAMInterface Supported: Yes;Fax Polling Supported: Yes (receive only);Fax Telephone Mode Supported: Yes;Junk Barrier Supported: Yes, CSID matching only. (Caller ID not supported);Maximum Speed DialingNumbers: Up to 120 numbers;PC Interface Supported: Yes (send only);Remote Retrieval CapabilitySupported: No; Telephone Handset Supported: No

Fax FeaturesFax Memory: Up to 400 pages;Auto Fax Reduction Supported: Yes;Auto-Redialing: Yes;Fax DelayedSending: Yes;Distinctive Ring Detection Supported: Yes;Fax Forwarding Supported: Yes;Fax Phone TAMInterface Supported: Yes;Fax Polling Supported: Yes (receive only);Fax Telephone Mode Supported: Yes;Junk Barrier Supported: Yes, CSID matching only. (Caller ID not supported);Maximum Speed DialingNumbers: Up to 120 numbers;PC Interface Supported: Yes (send only);Remote Retrieval CapabilitySupported: No; Telephone Handset Supported: No

http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c04760932

Shlomi

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Repairatrooper · ‎07-22-2019

Edited response, this unit DOES NOT support digital fax features. The new replacement M479 does support digital fax.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

DavidC1985 · ‎07-22-2019

Actually I just want the fax that I received can go to my email straight away, I wish that I can see fax while I'm not in the office for a period. Could this function is able to my printer?

DavidC1985 · ‎07-22-2019

sorry, I think your toll free number is in US, I'm based in Australia. Is there any hot line for Australia that can help me out?

DavidC1985 · ‎07-22-2019

could you tell me how to make that digital fax work? I can't see any option of digital fax that I can setting it up.

ShlomiL · ‎07-22-2019

Hi,

Apologies for jumping in, but the printer does not support digital fax receive such as getting incoming faxes to a computer or to email.

You may find the printer specifications below, it only supports digital fax send from a PC, not receiving incoming faxes to a PC

Spoiler

Fax Features
Fax Memory: Up to 400 pages;Auto Fax Reduction Supported: Yes;Auto-Redialing: Yes;Fax DelayedSending: Yes;Distinctive Ring Detection Supported: Yes;Fax Forwarding Supported: Yes;Fax Phone TAMInterface Supported: Yes;Fax Polling Supported: Yes (receive only);Fax Telephone Mode Supported: Yes;Junk Barrier Supported: Yes, CSID matching only. (Caller ID not supported);Maximum Speed DialingNumbers: Up to 120 numbers;PC Interface Supported: Yes (send only);Remote Retrieval CapabilitySupported: No; Telephone Handset Supported: No

Fax FeaturesFax Memory: Up to 400 pages;Auto Fax Reduction Supported: Yes;Auto-Redialing: Yes;Fax DelayedSending: Yes;Distinctive Ring Detection Supported: Yes;Fax Forwarding Supported: Yes;Fax Phone TAMInterface Supported: Yes;Fax Polling Supported: Yes (receive only);Fax Telephone Mode Supported: Yes;Junk Barrier Supported: Yes, CSID matching only. (Caller ID not supported);Maximum Speed DialingNumbers: Up to 120 numbers;PC Interface Supported: Yes (send only);Remote Retrieval CapabilitySupported: No; Telephone Handset Supported: No

http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c04760932

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

Repairatrooper · ‎07-22-2019

#Shlomil is correct, for whatever reason HP does not include this feature on the color machine but does on the monochrome equivalent M426. Seems like an odd choice. I see they did add it to the new M479.

Sorry for any confusion created.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

DavidC1985 · ‎07-22-2019

Thanks for your answer, thanks for let me know.

DavidC1985 · ‎07-22-2019

Could you help me to have a look of "HP Color LaserJet Pro MFP M281fdw"?

Is this one support that receiving fax directly to my email? I don't want to be purchase another wrong machine again....

M477fdw digital fax problem

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