M521 dn does not pick up paper from tray 2

[mf521]

M521 dn stopped picking up paper from tray 2, and has a loud clicking noise like it trying to, but not able to.  I was using the manual pull out tray, but now that stopped working also.  Any thoughts?

[70007]

Hello Mf521,

Thank you for posting your concern,

Troubleshooting HP LaserJet M521dn Paper Pickup Issues from Tray 2

If your HP LaserJet M521dn printer is not picking up paper from Tray 2, here are some steps you can follow to troubleshoot and resolve the issue:

Step 1: Check Paper in Tray 2

1. Ensure Proper Loading: Verify that the paper is loaded correctly in Tray 2. Make sure it is not overfilled, and the paper width and length guides are snug against the paper stack without bending it.

2. Check Paper Type and Quality:

   • Use the recommended paper type and quality for your printer, as outlined in your printer manual.
   • Avoid using damp, crumpled, or heavily textured paper.

Step 2: Inspect and Clean Tray Components

1. Clean the Pickup Rollers:

   • Turn off the printer and unplug it from the power source.
   • Remove Tray 2 and locate the pickup roller.
   • Use a lint-free cloth lightly moistened with water to clean the rollers and allow them to dry completely before reinserting the tray.

2. Inspect Tray for Obstructions:

   • Remove the tray and check for any visible obstructions or foreign objects that could prevent paper pickup.

Step 3: Check Printer Settings and Firmware

1. Printer Settings:

   • Ensure that Tray 2 is selected as the paper source in your print settings. This can usually be checked within your print driver settings before printing.

2. Update Firmware:

   • Verify if the printer’s firmware is up to date. You can download firmware updates from the HP Support website.

Step 4: Reset the Printer

1. Perform a Power Reset:
   • Turn off the printer and unplug it for 60 seconds.
   • Plug the printer back in and turn it on.

Step 5: Conduct a Paper Path Test

1. In your printer's menu, locate the "Reports" section and then print a "Paper Path Test" to check if the issue persists when the printer attempts to use Tray 2.

Step 6: Professional Support

If the problem continues after trying these steps, you may need to contact HP Support for further assistance or to explore service options. There might be a mechanical issue with Tray 2 requiring professional attention.

These troubleshooting actions should assist in determining and resolving the paper pickup issue from Tray 2 on your HP LaserJet M521dn printer.