M880 has a message to clean the ADF rollers after replacing and resetting count

[jhgjkghjgj]

M880 has a message to clean the ADF rollers after replacing and resetting count

[rk_russelking]

Hi @jhgjkghjgj,

Recommended action for this would be to reinstall the rollers: Please refer to below steps:

1.Remove the document feeder pick roller, feed roller, and the separation pad assemblies.
2.Clean the rollers and pad with a damp lint free cloth.
3.Reinstall the document feeder pick roller, feed roller, and the separation pad assemblies

[Vinod_KB]

Hello,

Have you reset the ADF Clean roller count? And verified the interval?

I have attached the snapshots of the counter you need to reset for printers running on FS3 or FS4.

You could try a partial clean and try a clean roller reset again

[jhgjkghjgj]

Let's try this again and see if anybody actually reads the whole thing.

the printer has the message to clean the rollers AFTER THEY HAVE BEEN REPLACED AND THE COUNTER HAS BEEN RESET!!!

I know how to replace the rollers rk_russelking, I know how to reset the counter Vinod_KB.  I have done all that but the printer still instructs me to clean the rollers.

The main part of the message which seems to have disappeared is that after a Firmware Upgrade the Service Pin is no longer valid and I can't get in to any service menus.

[Sapotoro]

Sign in with HP Service Code (3 options there:Admin, Local User and Service)  for your printer model and go to Support Tool and in Cycle Count set Clean Rollers Count to Zero. That did it for me.

[jhgjkghjgj]

perhaps you missed the part that states AFTER A FIRMWARE UPGRADE THE SERVICE PIN NO LONGER WORKS AND I CANNOT ACCESS THE SERVICE MENUS.  So I'll say it again.

Actually HP almost immediately came out with another Firmware upgrade (so they knew that one screwed things up).  I applied the newer one and everything is good now.