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SRK23
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MFP M125nw stuck initializing

Laser Jet Pro MFP M125nw
macOS 10.14 Mojave

Stuck initializing. Have tried power down and unplug. 

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HP Support Agent
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MFP M125nw stuck initializing

Hi @SRK23

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Initialization" error. 

 

Let's try these steps to perform a reset on the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Connect a USB cable from the printer to the computer and update the printer's firmware. Refer to this document for step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I have sent you a private message with the steps to perform an advanced reset. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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