MFP M148DW automatic duplex printing does not work

[Crabby3]

I bought a M148DW printer a few months ago. It has worked well except that it has never been able to print duplex. I have checked support pages and found these recommendations which I have tried: 1. the Automatic Duplexing option is enabled for the printer driver 2. I have also tried printing with the HP Smart app.

Does the duplexer need to be changed? What do you recommend to fix this problem?

[TEJ1602]

@Crabby3, Welcome to HP Support Community!

Have you tried making a two-sided copy on the printer?

What happens when you use the HP Smart App to duplex print? Is there any error message?

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@Crabby3

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Crabby3]

Hi TEJ1602:

I installed the Windows 10 printer driver and it still did not print duplex using HP Smart - it prints as if no duplex requested; there were no error messages.

Do you have any other solutions?

Crabby3

[KrazyToad]

@Crabby3

Try creating a new User Account, Log in and check if you can print Duplex in the New User Account

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

[Crabby3]

@KrazyToad

I added a user accouint, switched to that account, and used HP Smart to print duplex,

However it did not work - the print was single-sided and there were no error messages.

Crabby3

[KrazyToad]

@Crabby3

Please uninstall the printer driver from root level once again

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Restart the computer and run the SFC scan. You can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

.

Then download the full feature driver once again. Link: https://support.hp.com/us-en/drivers

[Crabby3]

@KrazyToad:

I executed all you requested, but it still does not print duplex.

Here are a few problems I encountered - I don't think they are relevant, but am sending them just in case:

• "9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom "

In step 9 I was unable to remove the driver because it said it was in use;  it was not actually being used as far as I could see, so I looked up a solution and found it at https://appuals.com/fix-cant-remove-printer-on-windows-10/  . I used regedit as described in “Method 2”

• "Restart the computer and run the SFC scan"

SFC scan failed because of some "false" MS Windows Defender issues. I found the solution at  https://www.tenforums.com/performance-maintenance/137644-sfc-scannow-defender-corruption.html

and then re-ran SFC scan and there were no errors.

Crabby3

[KrazyToad]

@Crabby3

This seems to be an issue with Windows. I suggest you perform a Reset and then download the full feature software again

You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289 to help you with the Reset

[Crabby3]

@KrazyToad

FYI The problem happens with 2 different computers - do you still think it is a problem with the Windows 10?

Crabby3