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Flag Post

MFP M281fdw fails time print multiple pages

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When I send a document to print- either from my iPhone or Mac, the first page prints and then nothing else. When I go back and specifically enter a page after 1 to be printed it sounds like it is working and then nothing comes out of the printer. Please help! Thanks in advance 

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@Rigs2, Welcome to HP Support Community!

 

I see that you're unable to print multiple pages to the printer, let us try to isolate and resolve the issue-

 

What happens when you make photocopies on the printer?

Which application are you trying to print from?

Are you using the HP Smart App to print from your iOS/Mac device?

 

Meanwhile, let us also check the connection-

  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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