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‎05-02-2019 03:19 PM

HP Recommended
Product: MFP M477fnw
Operating System: macOS 10.13 High Sierra

I want to enable my printer for EPrint. The problem is that it will not connect to the internet no matter how many times I retry. The error is always the same. "Printer is unable to connect to the service. Check the internet connection." The Router has been rebooted. I can't even update the firmware. The version I am using is from 20170728. I have seen that this is an issue with way too many people. I need a resolution so that I am able to use the printer I paid for the way it was advertised. 

1 person had the same question
2 REPLIES 2

‎05-02-2019 04:58 PM

HP Recommended

Download the firmware to your computer and manually install. Once you have updated the firmware perform a factory reset and try to reconnect to EPrint. Also make sure that all network settings are correct, especially gateway and DNS settings.

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‎05-03-2019 06:07 AM

HP Recommended

If needed, use below utility from your Mac to update the firmware and then check for any change:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Commercial/M477_M377/M477_M377_MFP_Series_FW_Update...

 

Shlomi



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