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‎10-23-2019 12:18 AM

HP Recommended
Product: MFP M479
Operating System: Microsoft Windows 10 (64-bit)

I have this printer installed to print from 3 computers on WiFi.

2 of them work fine and all the drivers function properly. On my latest computer with all the latest windows 10 updates, printer stop working. Trying to reinstall it several times, but every time it gave me the note that driver is unavailable. When checking printer properties, its actually listed as a software device on device functions. On my other computers is listed as a printer. Updating drivers doesn't help.

I use my computer for design business and depend on printing. Printer is only few weeks old. Never had problems like this with Epson printers.

Any solutions?

2 REPLIES 2

‎10-23-2019 12:38 AM

HP Recommended

Ok. So I tried one more time. I used manual driver install, after ti asked me to either use current driver or install new, I installed new. Printer went trough 3/4 of install and asked me to do test print. It actually printed correctly. HP Setup software still doesn't recognize the installed printer, but I'm actually able to print. I know that this is not optimal option, but will take it until more permanent fix is applied. Could be something with new W10 and digital signature on driver.

 

‎10-23-2019 12:39 AM

HP Recommended

If the printer is networked, just install it manually using a standard TCP/IP port and the latest UPD driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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