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‎11-22-2020 01:32 PM

HP Recommended
Product: MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

I've been having paper jams in tray 2 off and on since I bought this printer a year ago.  It jammed again today and I cleared and now Error Code 60.02 displays and I'm unable to print.  I don't see anything stuck in the printer and need some help to troubleshoot what might be causing it.

Category:
3 REPLIES 3

‎11-22-2020 03:12 PM - edited ‎11-22-2020 03:14 PM

HP Recommended

This is a tray lift error. Remove the tray and make sure that the plate that lifts the paper moves freely. Also make sure that there is nothing blocking movement of the tray inside the tray cavity.With tray removed, power cycle the printer and see if it comes to ready and asks for paper. Insert tray and listen for any unusual noises.  

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-22-2020 03:32 PM

HP Recommended

I removed the tray and validated the plate that lifts the papers does move freely.  There is nothing I can see that is blocking the movement of the tray inside the tray cavity.  I removed the tray and power cycled the printer and it displayed a load paper message.  I inserted the tray, did not detect any unusual noises and it returned to the error code 60.20.  What other troubleshooting steps are available?

‎11-23-2020 12:29 PM

HP Recommended

If there is not obvious damage then either the tray is defective or the lift motor has failed. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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