Re: MFP1536DNF streaking or smudge print - HP Support Community

wb2001 · ‎12-15-2018

Now I need help with a neighbor's printer.

I write a local community newsletter, varies from 24-32 pages. This neighbor has sent me a scan of my November front page. I am including her scan, and a scan I did of my original work. The final issue is in B&W. Their prodcution shop makes the changes, as it been better clarity than my attempt with grayscale.

Both scans are printed. Her scans shows the flaws. Mine do not have flaws.

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

ShlomiL · ‎12-16-2018

Hi,

Try cleaning the cartridge by selecting Setup > Service > Cleaning Mode and follow the listed guidelines, a blank page should be printed upon completing the task.

Try printing and check for any difference.

If the same results remain please print a Configuration Report and a Supply Status Reports, both reports should be listed under Setup > Reports.

Please share a scanned copy of both reports privately.

Cheers,

Shlomi

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wb2001 · ‎12-16-2018

@ShlomiL,

Have forwarded the reply. She will report back.

Thanks and have a great day.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

Copier-Pro · ‎12-16-2018

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.I think that the scan with the faults on was printed and scanned with the fault that was printed.This look like a fuser unit problem .The only other thing i can think of is that that faulty image is on the glass but would recommend to clean the glass and make sure that the document that is scanned is not printed faulty before scanning.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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MFP1536DNF streaking or smudge print

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