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- HP Community
- Printers
- LaserJet Printing
- Maximum cardstock for HP Envy 5020

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12-31-2019 08:35 AM
Congratulations!
I am sorry to be the bearer of unfortunate news:
The printer cannot handle the media (type of paper) - the paper is too heavy for the printer.
HP ENVY 5020 All-in-One Printer - Datasheet
Recommended weights
70 to 250 g/m²
Supported media
A4: 75 to 90 g/m²
HP envelopes: 75 to 90 g/m²
HP cards: up to 200 g/m²
HP 10 x 15 cm photo paper: up to 250 g/m²
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5020 All-in-One Printer
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Happy New Year 2020
12-31-2019 09:53 AM - edited 12-31-2019 01:43 PM
More and More Edits
1. Added Preferences - Paper Types example
@Kat2000lp wrote:Thank you so much for your response. So basically the max A4 sheet of GSM cardstock I can use is 90?
2. Edits - remove extraneous content
@ShlomiL has confirmed the card weights and sizes:
Envy 5020 support 163 up to 200 gsm cards media
and
Cards media (76.2 up to 216 mm wide, 127 up to 594mm long) (3 to 8.5 inches wide X 5 to 23 inches long)
3. MORE Edits
OK - Specifications do say this printer can print up to 23 inches in length.
Media sizes, custom (metric) | 76.2 x 127 to 216 x 594 mm |
Media sizes, custom (U.S. standard) | 3 x 5 to 8.5 x 23.38 in |
Surprised ! 😲
So, the original question is answered: 260 gsm paper does not work, is not supported.
As to the rest, I would guess the A4 paper can be used if at the proper weight maximum.
HP Document:
HP Printers - Creating Custom Paper Sizes
Specifications, in spite of the paper size confusion, also states:
Maximum print area (metric) | 215 x 355 mm |
Maximum print area (U.S. standard) | 8.5 x 14 in |
OK
Assuming the card paper you want to use is within the weight tolerances for the printer (163-200 gsm),
IF the card paper size list is not already shown as including A4,
and
The printer software supports the Custom Paper size feature:
Create a Custom Paper Size form
A4 measures 210 × 297 millimeters or 8.27 × 11.69 inches
Else
Use "known to be" weight friendly Hp Brochure paper
Use a supported size or add a Custom Paper Size form
Original Content
"Index" Card paper at a maximum of 200 gsm is very much like Brochure paper. For example, HP Brochure paper is 180 gsm. Brochure paper is heavy enough to fold and "stand up". Brochure paper is not "actual card" weight, though, and does not have the "heft" of expensive stationary. "Index" card paper at 200 gsm would have similar qualities.
If you want to be sure, have the invitations printed professionally.
Option
If there is any room for being more casual, try using Brochure matte or glossy paper in the standard size for your region (Letter in the US and A4 in Europe and other regions).
Example
Control Panel > icon view > Devices and Printers
Right-Click on Printer
If necessary, select printer name
Preferences shortcuts - Media types
9025_Printing_Preferences_Media_Types_1
Reference
Dragon Document – Collection of Help, suggestions, and examples:
Printing Labels_Business-Cards_Cards
Print Labels, Business Cards, Cards, Booklet, Create Template/Table
Topics / Subjects, various, including:
- Preparation
- Labels, Cards, and Business Cards
- Office Word
- HP Photo Creations and Avery Templates
- Avery Design and Print (through Windows 10.x) and Mac
- Print from PDF feature
- Avery Wizard for Word (through Windows 8.x)
- Printing and Printing Preferences – Notes
- Print Booklet
- Foxit Reader - Booklet
- Adobe Reader - Booklet
- Print on Inside of Greeting Card - Test
- Additional Help (Documents and Notes)
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
12-31-2019 11:02 AM
Hi,
To clarify, the maximum media weight for card supported by your printer is 200 gsm, consumer inkjet HP printers such as the Envy 5020 support 163 up to 200 gsm cards media,
From the matter of media size, any supported size is supported for Cards media too (76.2 up to 216 mm wide, 127 up to 594mm long)
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
12-31-2019 11:12 AM - edited 12-31-2019 01:15 PM
Thanks.
MORE Edits
OK - Specifications do say this printer can print up to 23 inches in length.
Media sizes, custom (metric) | 76.2 x 127 to 216 x 594 mm |
Media sizes, custom (U.S. standard) | 3 x 5 to 8.5 x 23.38 in |
Surprised ! 😲
So, the original question, at least, is answered: 260 gsm paper does not work, is not supported.
Original content
From the matter of media size, any supported size is supported for Cards media too (76.2 up to 216 mm wide, 127 up to 594mm long)
594 mm is 23 inches long.
Maybe 355 mm instead? (14 inches long - ADF max length in Datasheet).
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.