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‎12-17-2019 10:59 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

Hallo, ich habe so eben 3 neue kompatible Patronen (gelb, blau, rot) eingesetzt, eine kompatible schwarze Patrone hatte ich bereits im März eingesetzt, die funktionierte bis gestern problemlos. Jetzt kommt die Fehlermeldung "Materialspeicherfehler" und der Drucker druckt nicht mehr. Liegt das an einer automatischen Firmware-Aktualsisierung? Kann ich das irgendwie rückgängig machen?

Ich verstehe nicht, warum er die 3 neuen kompatiblen Patronen problemlos erkennt, aber bei der schwarzen, die seit Monaten drin ist, plötzlich eine Fehlermeldung bringt.

4 people had the same question
2 REPLIES 2

‎12-17-2019 11:10 AM

HP Recommended

@Antje3

 

 Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.

Spanish: HP Comunidad
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Thank you for your understanding.

I work on behalf of HP

‎12-17-2019 11:23 AM

HP Recommended

It is entirely possible that the identity chip on the cartridge has failed, this happens more often than you would believe and may have nothing to do with any updates.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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