Menu disable

[ADMINBK]

I cannot change the network setup in my printer. one message coming : "the menu access is disabled". Pls someone help how to enable the menu ?

[Jeet_singh]

Hi @ADMINBK,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I Understand the M201dw presents an error message - "menu access disabled",

You have a password lockout on the printer. You can't change any menu settings until you remove the password -  so, let's remove the password:

• Plug printer into your ethernet network ( if you can connect via Wi-Fi that's OK too )
• Go to the printer IP address or hostname  - see note 1 below if you don't know it
• Enter the password - see note 2 below if you don't know it
• Click System
• Click Product Security.

Now delete the password felid then click apply. The "Menu access disabled" error then it should go away.

You can now default the printer or change settings from printer button menus

If the issue persists, I would suggest the next step would be to perform an NVRAM Reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.