Solved: Message error ¨Clean the ADF feed rollers or change them¨ - HP Support Community

PabloHDemartii · ‎10-25-2019

Hello, I wanted to consult you because I have the following fault ¨It is recommended to clean the ADF rollers¨ 
I already did the cleaning, I changed the rollers, I changed the ADF and I changed SCB board. 
The fault was still there. I don't know if there is any way to reset the message. 
The firmware update did not produce any changes.

Repairatrooper · ‎10-25-2019

This is a known glitch and the only real solution is to reset the roller count through service mode.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎10-25-2019

This is a known glitch and the only real solution is to reset the roller count through service mode.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Message error ¨Clean the ADF feed rollers or change them¨

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