Mfp 479dfw W1A80A scan feed

[DELTAMSY]

Feed on scanner, pulls halfway in, loses traction,  and then SHEET FEEDER JAM indicated. Different types of paper attempted. No prior scans . New out of box Office Depot. 

Any suggestions?

[Valsimot · Accepted solution]

Any chance you removed clear strip film from the smaller scanner glass by mistake while setting printer for first time use?

If you open a top cover to access a flatbed scanner on the left side is a smaller ADF glass it should have a clear film on it. I have seen when users by mistake removed that film and get the feeder jam on a new device.

[DELTAMSY]

Now at home to look at computer. There is a similar monochrome at work.

No, I didn't take off the clear plastic.

I did not take off the packing foam either!

I assume this will fix my problem.

Thank you for replying from so far away.