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HP Recommended
HP M602, HP M652, HP M200
macOS 10.14 Mojave

I have multiple printers that refuse to print to any HP device.  All my printers are setup with static IP's.  I have about 10 HP printers and one Canon IR C5250.  The Canon is the only printer that is working with any of my Mojave Macs.  All High Sierra Macs have no problems printing to all the HP's or the Canon printer.

The printers are M602, M200 and multiple M652's.  

1 REPLY 1
HP Recommended

@KarmaKen, Welcome to the HP Support Community!

 

Which application are you using to print?

Have you tried printing different types of documents like PDF, Word or Webpages and check if that works?

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

If the above steps do not help, re-install the printer

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select your printer(By default “AirPrint” would be selected) in the pop-up menu. Then click Add.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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