Multiple DOT4 ports created when installing LaserJet

[AltonL]

I mistakenly installed the printer driver twice and have created two DOT4 ports.  The fist is DOT4 and the second is DOT4_001. 

Now the printer wont' print.  It shows up as idle, or paused.  I have removed the printer and reinstalled, but no luck.  I tried to delte the DOT4 port, but it won't delete because "The requested resource is in use".  I tried unplugging the USB and power from the printer and rebooting the computer, both before and after deleting the printer from Device Manager.  No luck.

How can I fix this mess?

[The_Fossette]

Hi @AltonL

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you accidentally created an extra DOT 4 port and now unable to print.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow the below steps and check if it helps.

1. Launch Control Panel\All Control Panel Items\Devices and Printers
   2. Click on any of the listed printers. 
   3. Click “Printer server properties”. 
   4. Click the Ports tab.
   5. Select the port and click “Delete port”.

If the above steps do not work, follow the below steps.

Start regedit.exe and browse to HKEY_LOCAL_MACHINE\SYSTEM\Currentcontrolset\Control\Print\Monitors\Standard TCP/IP Ports and remove the entire key (folder) with the name of the port you are deleting. You might have to restart the Print Spooler service after deleting that key to see the change go through. As always when working with the registry be careful and to be on the safe side create a System Restore Point before doing the edit.

Let me know how it goes and you have a great day 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[AltonL]

Thank you for your answer.  I was able to delete the port as you suggested, but not exactly the way you said.  

To delete the DOT4 port I had to select a different port, click Apply (to assign the LaserJet to this port) and then I was able to delete the DOT4 port.

After that, I ran the install program for the Netgear router to set the Laserjet to connect via the router and everything worked perfectly.

Thanks for your help!

[The_Fossette]

Hi @AltonL

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!