Multiple copies print double-sided

[GFSLDN]

I cannot print multiple copies of a single page document without the printer / driver deciding it will print each copy either side of the page. If I ask for 8 copies, I get 4 pages with the same document either side. This happens on all of our PCs but not our Macs. I am running the latest driver, I've also tried a generic HP universal printer driver to no avail.

Can anyone help?

Thanks

[dansdaduk]

Symptoms suggest a driver fault - perhaps it does not set the 'plex' requirement for simplex print jobs, nor set the processing boundary for  multiple copies?

If we 'captured' (via 'print  to file') a sample print job, then analysed the resultant .prn file, we could confirm (or not) this diagnosis, although it would then merely confirm (or not) a driver fault.

You may (not sure) be able to circumvent the problem by changing the default duplex mode on the printer (assuming that it is currently set to 'On').

I don't have access to a M476DW device, but it is probably similar to LaserJet 400 Pro M475dn:

[GFSLDN]

Thanks for your reply and recommendation. I will try this but doesn't look like it a workable solution as this is beyond the remit of our users. Also it leaves users being able to change other settings from that webpage too which I could do without. Oddly this issue doesn't affect the Macs we use, my thoughts it is a PC driver issue. As a workaround we print one copy and then make copies of it by using the copy feature of the device, not ideal but it produces the result we want.

Thanks again

[dansdaduk · Accepted solution]

>> ... I will try this but doesn't look like it a workable solution as this is beyond the remit of our users ...

You'd only need to change this setting once (per printer).

As far as I'm aware, the problem:

• Only affects simplex print jobs, (some of) which  do not include the appropriate 'set simplex' instruction - in which case the duplex = Off setting on the printer should come into effect.

• Will almost certainly not affect duplex jobs, because these jobs do include the appropriate 'set duplex' instruction - in which case this will over-ride the printer default of duplex = Off.

[GFSLDN]

Great, that solved it! Thank you very much, most appreciative of your responses!

[Jenxx]

Hi. I have the same issue. In my case the printer is wired straight into a laptop (USB) and is shared with one other user, so how do I access the Web page setup as it won't have an ip address?

In Devices & Printers, the settings for the printer in both preferences and properties says NO to duplex and 'Print Both Sides' is not ticked.

Please assist!

[kevin-t]

Hello,

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