My HP LaserJet Pro M255dw will only duplex print

[jnewfield]

I cannot stop my M255dw from duplex printing.  Printing from certain programs I am not even given the option between single or duplex printing, like Quickbooks.  But even in programs where I am given the option, like Word, it still prints double-sided even if I have selected single-sided.  I have attached screenshots of the printer advanced option screens.  

[TEJ1602]

@jnewfield, Welcome to HP Support Community!

If you previously set up a duplex printing job, the settings might carry over to the next print job. To change to one-sided printing, turn off the duplex setting in the print driver.

Depending on your driver, remove the check next to Print on Both Sides, or select None from the drop-down menu.

If the issue persists, this could be an issue with the installed drivers or settings. Follow the steps below-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

If no, follow the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues.

Hope this helps! Keep me posted. 

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