My LaserJet Pro M255md

[Kennyhelp]

My Laser Jet wont print How do I get update so it with communicate with my printer.  It says I dont think it is hook up to my office apple computerIt says it is connected at >Do not include the product serial number or any private information< I need help I am not sure it is even set up right to apple computer.  How do I add it

Dave Knott

[Kuroi_Kenshi]

Hi @Kennyhelp,

Welcome to the HP Support Community!

Thanks for reaching out!

It sounds like your HP LaserJet Pro M255 isn’t properly set up with your Apple computer. Let’s walk through the setup and update process step by step.

If your printer isn't connected to the same Wi-Fi as your Mac, the computer won't be able to "see" it. 

Go to your printer's control panel (the touchscreen).

Tap Setup > Network Setup > Wireless Settings.

Select Wireless Setup Wizard, pick your office Wi-Fi network name, and enter your password.

The Wi-Fi light on your printer should now turn solid.

Add the HP printer with AirPrint to the Printers & Scanners list

To print using AirPrint, add the HP printer to the Printers & Scanners list using a USB, wired network, or wireless network connection.

Note:

AirPrint also provides basic fax (F) or scan (S) capability in macOS X 10.10 and newer.

Make sure you have an AirPrint-capable printer.

Turn on the printer and make sure that it is in a Ready state.

Make sure that the printer is connected via USB, a wired network, or a wireless network.

Open the Apple menu (), and then click System Preferences.

Click Printers & Scanners, and if the printer is already listed, select the printer name, and then click the Remove printer icon () at the bottom of the list to remove the printer.

Click the Add printer icon (), and then click the name of the printer in the list.

Note:

Make sure that the printer Kind is "Bonjour," "Bonjour Multifunction," or "USB."

Printer Kind is "Bonjour"

In the Use drop-down list, select AirPrint or Secure AirPrint.

Select "Secure AirPrint" or "AirPrint" in the Use drop-down list

Click Add.

If prompted to install any printer software, click Install, and then follow the instructions to complete the installation.

If prompted, type your administrator account name and password.

This will add AirPrint as the default print queue when printing to the HP printer.

Please refer to the following link to connect your printer to your MacBook's Wi-Fi network using the HP app

https://connecting your printer to your MacBook's Wi-Fi network using the HP app

I hope this helps.

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi