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‎06-28-2021 01:39 PM

HP Recommended
Product: hp m477
Operating System: Microsoft Windows 10 (64-bit)

My printer is connected via USB and gets disconnected from the printer on a regular basis.  It goes offline.  The only way I fix this problem is to uninstall and reinstall the drivers and software for the printer.  Very frustrating.  Has anyone solved such a problem?

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2 REPLIES 2

‎06-28-2021 01:46 PM - edited ‎06-28-2021 02:33 PM

HP Recommended

It could be a simple issue  such as a bad cable, and yes cables can fail and usually it is the last thing  people check.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-30-2021 10:33 AM - edited ‎06-30-2021 10:33 AM

HP Recommended

USB cables (especially NO-OEM ones) happen this frequently. If you can, try to use it by network/wifi (with manual IP address). 

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I am a volunteer, passionate and dedicated user, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

https://www.linkedin.com/in/paulohsnunes/
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