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‎06-28-2021 01:39 PM

HP Recommended
Product: hp m477
Operating System: Microsoft Windows 10 (64-bit)

My printer is connected via USB and gets disconnected from the printer on a regular basis.  It goes offline.  The only way I fix this problem is to uninstall and reinstall the drivers and software for the printer.  Very frustrating.  Has anyone solved such a problem?

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2 REPLIES 2

‎06-28-2021 01:46 PM - edited ‎06-28-2021 02:33 PM

HP Recommended

It could be a simple issue  such as a bad cable, and yes cables can fail and usually it is the last thing  people check.

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‎06-30-2021 10:33 AM - edited ‎06-30-2021 10:33 AM

HP Recommended

USB cables (especially NO-OEM ones) happen this frequently. If you can, try to use it by network/wifi (with manual IP address). 

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https://www.linkedin.com/in/paulohsnunes/
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