My printer is stuck in a fax. Keeps printing the same page over and over again. Need help

[LatinosTaxCente]

My printer is stuck in a fax. Keeps printing the same page over and over again. Need help

[Flower_Bud]

@LatinosTaxCente

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer is printing the same page over and over again, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made? 

Have you tried any troubleshooting steps? 

What is the operating system on the PC? 

Does this happen while receiving the fax?

Are you facing issues while printing? 

Let's try these steps to resolve the issue: 

Hard Reset: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Keep me posted,

Cheers!