• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎04-16-2020 06:46 PM

HP Recommended
Product: HP ENVY 4500
Operating System: macOS 10.13 High Sierra

HELP: 

My all in one printer just started making copies all by itself. I haven't downloaded any software onto my Mac.  I tried to reset to default on my printer.  It is password protected. I am thinking the software on the printer has a virus or the ok button is sticking.   It doesn't feel like its sticking, it clicks like the rest of the buttons.  Any thoughts?  Thanks,

1 REPLY 1

‎04-20-2020 01:55 PM

HP Recommended

@lwilson2004, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • How is the printer connected, wireless/USB?
  • What copies are getting printed? Could you share a picture of the printed document?
  • Did you make any changes to the printer recently?

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.