My printer will not print because HP has disabled my printer until I check my online account.

[EdBrownR1]

error message:  a problem has occurred and you will be unable to print.  Printer cannot print except for printer reports until the issue is resolved.  check you HP account for more information.  I have checked my online account and find nothing.  Should I sue as I cannot use the device I purchased to use as a printer rather than a door stop.

HP laserjet mfp m140w was checked by best buy technician as well.

[Pallipurath]

Hi @EdBrownR1 

Welcome to the HP Support Community.

Thank you for posting your query.

It appears you are experiencing an issue with your HP account and it's affecting your ability to print. Here are some steps you can take to potentially resolve this problem:

Verify Your HP Account:

• Ensure your HP account details are correct. Log in to HP App https://www.hp.com/us-en/hp-app/overview.html  to verify your account settings and check for any notifications or issues.

Check Region Settings:

• The region setting mismatch might be causing issues. In the HP Smart app, confirm that the country/region is correctly set to your actual location. Sometimes setting it correctly fixes the account-related issues.

Update HP App and Printer Firmware:

• Make sure that the HP App and your printer’s firmware are up to date. You can usually check for updates within the app or by visiting the HP Support page of your specific printer model.

Reconnect Your Printer:

• Disconnect the printer from the power source and wait for about a minute before plugging it back in. This often resets any temporary issues.

Network Connection:

• Ensure your printer is connected to the correct network and that your Mac is also on the same network.

Reinstall the Printer:

• Remove and reinstall the printer driver on your Mac. Go to "System Preferences", select "Printers & Scanners", remove the printer, and then add it back again.  

Hope this helps, Please revert if the issue persists

Take care and have an amazing day!